1. Shipping Cost: We offer free shipping cover all Australia territory.  Or delivery charge starts from $7.9 to $18.9 for other countries.
  2. Delivery time: All orders will be processed within 1-2 business days. You will receive an email while the order has shipped.  Delivery normally takes few days to 3 weeks depend on the area and country.  Usually take up to 7 days in Australia territory.
  3. Modify/ Cancel the order: After the order is placed, we are unable to modify/cancel your order, please double checking all information you will provide in the order.
  4. Shipping discreetly: All orders are packing with neutral, unbrand package.  The return address will show as San-Da Store Co.,Ltd. or as a person who consign to process the delivery.
  5. Not receive the order: Please email your order number to help@prettyenjoy.com and we will do our best to track you order.  Please check your mailbox for your parcel if you choose the un-tracking delivery.
  6. Damage: Please email your order number and photo to help@prettyenjoy.com. We will solve it out as soon as possible.
  7. Duty and tax: We do not collect any extra fee or tax on your order and cannot predict what your charges may be. If any additional charges are levied when the delivery reach to the specified destination. The recipient is responsible for these charges. Please contact your local customs office for more information.
  8. Return the order: We accept returns within 30 days for any reason. Please email your order number to help@prettyenjoy.com to begin the return process.
  9. Please make sure your item is unused and in the original packaging with all the original contents to eligible for the return.  It is your responsible for return delivery charges.  And 20% processing fee will apply to all packages which are returned.  We strongly suggest using a trackable shipping service with proper packaging for return as we are not liable for missing or damaged items during transit.